| DEAR
FELLOW STAKEHOLDER
Globalization is not a new theme at Watson Wyatt.
In fact, our global strength has long been a source of competitive
advantage. In the past year, however, globalization took on added
meaning at Watson Wyatt. » In
our client work, we saw a marked increase in global consulting assignments.
And in our strategic direction, we made the historic decision to
formally combine with our long-term alliance partner, Watson Wyatt
LLP. » The time was right for
the combination, and the opportunities are limitless. Our resources
include 6,000 associates with diverse experiences working in 30
countries. Serving companies both locally and around the world,
our revenues now total $1.2 billion. »
The combination is good news for our clients,
our associates and our shareholders. Our clients will benefit from
our enhanced worldwide resources. Our employees will enjoy the opportunities
a larger, more diverse organization has to offer. And we will be
even better equipped to compete in the global marketplace —
both for business and for talent.
We finalized the combination on July 31, 2005,
one month into our new fiscal year. But much of our focus throughout
the year was on creating a truly integrated firm and strengthening
our leadership position. That focus generated a palpable energy
within Watson Wyatt, as we looked at the opportunities before us
on the world stage. These range from winning new global actuarial
appointments to leveraging our service lines far more aggressively
throughout the world.
Ramping up our strategies to meet the new challenges
made for an exciting and productive year. We not only broadened
our global footprint but also achieved solid financial results,
ending the year with positive momentum.
I’ll come back to the global theme, but
first I’ll review our operating results for fiscal 2005.
FY05 Results
We saw our revenues increase 5 percent in fiscal year 2005, to $737.4
million. In short, our bottom-line results continued to grow, and
several positive signs emerged on the revenue front. We ended the
year with fourth-quarter revenues up a full 10 percent over the
prior-year quarter.
We’re encouraged to see this growth, which
was led by our Human Capital Group. The group’s revenue increased
26 percent over the previous year, as more companies reacted to
labor market tightening and looked to Watson Wyatt to help them
revise stock-based compensation plans. Our newly established government
consulting practice contributed significantly to these results.
The team won several major engagements with U.S. federal agencies,
including the Department of Homeland Security and the Government
Accountability Office.
In the Benefits Group — our largest segment,
which includes consulting on health care and retirement programs
— we grew revenues by 4 percent, to $441.4 million.
On the health care side, we increased revenues
12 percent, as we helped companies deal with ongoing cost pressures.
Many organizations are experimenting with various new strategies
in an effort to rein in costs. We champion and embrace new ideas,
but we also focus intensely on verifiable results, which distinguishes
our consulting approach. The market is responding very favorably
to our “evidence-based” approach.
Our retirement consulting revenues grew by 2 percent
for the year. Given the business climate surrounding pension issues,
I believe these results are quite positive. In the United States,
we gained nearly a percentage point in market share in our target
market — a significant gain in a market that is characterized
by high client persistency.
I’ll pause here to interject a note about
the macro environment around pensions. We achieved the percentage
point gain against difficult odds, as the demand for retirement
consulting around the world has fallen. Given the concern about
the financial risks faced by individual employees today, regulatory
support for guaranteed pensions should be high. But that is not
the case. Pension rules are overly cumbersome and can expose employers
to significant funding volatility and legal risks. Too often, these
factors can trump the business case for offering defined-benefit
plans at some organizations. We believe that pensions are a valuable
piece of the retirement mix — good for companies, employees
and societies overall — so we’ll continue to urge lawmakers
around the world to take action.
Regarding our other operating segments, we saw
solid market demand for our technology solutions. Contrary to some
media speculation, we have found in our consulting and research
that the vast majority of companies are not looking to consolidate
all of their HR administration with one vendor under total outsourcing
arrangements. Instead, most are taking a more selective outsourcing
approach, blending their own internal capabilities with the best
offered by outside providers. In this marketplace, our technology
solutions and consulting services are resonating very well.
We did make a change to our business model in
the Technology Solutions Group: When we customize administrative
systems for a client, we now recognize revenue related to the upfront
work over the life of the contract, rather than at the outset. We
recognize this revenue as the new systems go into service. As a
result, our revenues for the Technology Solutions Group were $66.3
million, down 14 percent from the prior year — a difference
we expect to make up as work on those projects progresses in the
coming fiscal year.
Finally, our international segment revenues reached $90.5 million,
up 9 percent over prior-year results, or 5 percent in local currencies.
The strongest growth was in Greater China, Mexico and Brazil.
All in all, it was a year in which we made solid
progress in line with our strategy, and took a momentous step to
globalize — at a time when businesses on all continents are
facing new labor market realities.
Today’s Global Marketplace
In recent years, I have worked with Watson Wyatt colleagues and
the World Economic Forum to study the business impact of changing
demographics. The facts are clear: Populations in mature economies
are aging rapidly, and workforce growth in developing countries
will dwarf that in mature economies in the coming decades. We’ll
see new workers appear in emerging markets bringing higher-order
skills. These developments will bring about a profound shift in
economic activity across geographies. These trends raise many interesting
business questions. For example, what are the most effective strategies
for sourcing labor throughout the world? What governance and risk
challenges come with these decisions?
Globalization creates unique challenges and opportunities
for our clients. It also raises the bar in terms of how we respond.
This is the fundamental reason behind our decision to combine with
our long-term alliance partner. We are now better able to meet our
clients’ global needs, with fully integrated resources and
the ability to invest as a single firm.
And, of course, we now have new opportunities for growth across
geographies and service lines. For example, our Insurance &
Financial Services Group has a strong presence in Europe; it is
now far easier for us to aggressively market those services in the
Americas and Asia-Pacific. And, Continental Europe represents an
attractive market for further expansion, including opportunities
to leverage our highly regarded technology solutions.
Since Watson Wyatt & Company became a public
company in 2000, we’ve pursued business combinations that
meet three criteria: cultural fit, strategic fit and a very clear
path to enhanced earnings. And we’ve always made the first
one — cultural fit — our top priority. Watson Wyatt
& Company and Watson Wyatt LLP have worked closely together
for 10 years now. We have the same values — putting clients
first, integrity and excellence in all we do — that are rooted
in our histories. On one side, they go back nearly 60 years to the
principles of B.E. Wyatt. On the other, even further — to
Reuben Watson, who founded the world’s first actuarial consultancy
in 1878. Corporate histories don’t get much richer than that.
Our unified firm has great traditions, great values
and great people. As I said earlier, there is a renewed sense of
energy at Watson Wyatt. We’re ready for new challenges, and
we’re excited about the opportunities that lie ahead.
Sincerely,
John Haley
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