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Realizing the Potential of Onsite Health Centers
Executive Summary
Facing increasing health care costs and competitive pressures to improve worker productivity, many employers have made proactively managing employee health a primary business goal. As a result, onsite health centers, which provide care for conditions that affect employees’ health and productivity, are growing in popularity. One size does not fit all, though. With a multitude of variables and often limited experience, many employers are struggling to establish best practices and ensure that their onsite health centers fulfill their promise.
Watson Wyatt’s 2007/2008 Onsite Health Center Survey – the largest survey of organizations that operate onsite health centers – provides insight into current trends in establishing and managing onsite employee health centers. Specifically, it details the significant differences between onsite health centers opened before and after 2000 and identifies several critical areas for improvement.
Key Findings
- Companies’ motivations for adopting onsite health centers have changed over time.
While these centers were first introduced to address occupational health and safety needs, today improved productivity and reduced costs are the main drivers for establishing onsite services.
- Preventive care services, such as immunizations and screenings, are the most commonly available services. Many employers also offer wellness, disease management, lifestyle behavior change and coaching services.
- Significant gaps exist in the integration of the onsite health center with other health and productivity (H&P) programs. A number of companies cite this lack of integration as one of the top challenges in operating an onsite health center.
- The majority of surveyed companies do not measure their onsite health center’s return on investment (ROI).
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