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AnswerKey is Watson Wyatt’s solution to support the business of service center operations. Using web-based technology, AnswerKey consolidates data from multiple sources, giving employees and service center staff a single point of contact for convenient, fast and accurate service.
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Technology Profile |
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Offer your employees superior customer service. By establishing a single, consistent point of contact for employee service, AnswerKey provides superior customer service. It also streamlines administrative processes and increases the accuracy of data provided by employees.
Simplify fulfillment of requests for additional information. AnswerKey facilitates the production and delivery of materials requested by employees. AnswerKey can generate address labels and automated fax and e-mail services.
Lower your costs. Because it leverages the business logic in your HRIS and other systems, AnswerKey lowers the overhead costs associated with those systems by reducing the need for user licenses, training and user support. And rapid ROI is achieved with AnswerKey’s quick 60-90 day implementation cycle.
Build your brand strength. AnswerKey easily configures to meet your unique service center requirements — ensuring that every aspect of your HR shared service center reflects your culture and your brand. |
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