|
AnswerKey is Watson Wyatt’s solution to support the business of service center operations. Using web-based technology, AnswerKey consolidates data from multiple sources, giving employees and service center staff a single point of contact for convenient, fast and accurate service.
| Overview |
Features |
Technology Profile |
|
Data aggregation. AnswerKey aggregates data from expert systems and data warehouses without replicating expert system functionality or controls.
ASP model. AnswerKey delivers easy-to-use functionality through an ASP model from a web-native platform.
Easy integration. AnswerKey works with your human resources information system (HRIS) and other transaction processing systems to support your customer service requirements.
Scalability. AnswerKey easily adapts to changes in the business environment, including mergers and acquisitions, other population and plan changes, and technical changes or enhancements.
Backed by Watson Wyatt. AnswerKey is built and designed by a team of HR domain and service delivery experts. For more than 20 years, Watson Wyatt has focused on improving service delivery through the implementation of world-class technology solutions. |
| 
