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HR Transformation

Expanding the Focus of Human Resources

The pressures to expand the strategic focus of federal human resources operations come from several fronts. They include regulatory initiatives, such as the President’s Management Agenda and the HCAAF, and market forces – the need to compete with other federal agencies and the private sector for skilled and motivated employees.

The emergence of the public and private HR Shared Service Centers will provide additional stimulus for change. As the centers take on more and more of the transactional activities now performed by agencies, HR personnel will be expected to focus less on administrative tasks and more on the strategic management of human capital.

This transformation of federal human resources operations means that HR personnel will:

• Spend more time on strategic human capital planning activities that improve organizational performance
• See line managers as customers with clear service delivery expectations
• Develop a consultative capability to identify and solve workforce problems

Watson Wyatt’s HR Transformation Services

Watson Wyatt’s HR Transformation services help clients broaden their service capabilities and determine what processes should be automated, redesigned or outsourced so that HR can focus on mission, not just on transactions.

Our services address three levels:

Strategic Transformation: To ensure that HR is better equipped to support decisions about the workforce using data, analytics and tools

Program Transformation: To ensure that people-focused program designs enable the workforce to execute the necessary strategy to achieve results

Operational Transformation: To ensure that the HR service delivery model continually improves and evolves to meet changing needs

HR Organization Assessment

Watson Wyatt’s proprietary HR Assessment methodology helps clients determine whether HR is meeting customer’s expectations, operating efficiently and aligning resources with organizational priorities.

This approach uses our best-practice data on high-performing organizations and OPM data on federal operations to benchmark an agency’s HR functions. The results enable federal HR leaders to make informed decisions about both their HR programs and strategic human capital priorities.

HR Service Delivery Transformation

The results of the HR assessment provide a foundation from which Watson Wyatt applies additional techniques and methodologies to enable real transformation focused on the three key elements: people, processes and technology.

PEOPLE, PROCESS , TECHNOLOGY

HR Competency Development: We work with clients to identify the specific competencies that their HR leadership and personnel must develop to function effectively in their expanded roles.

HR Process Review and Redesign: We assess current HR processes and identify opportunities to streamline them, and benchmark client operations against best-practice data and metrics identified in our research.

HR Technology Review and Strategy: We examine existing HR technology and business needs and develop strategies to leverage “best in class” HR technology solutions.

Transformation is an ongoing process aimed at changing both how HR works and what it delivers. We partner with our clients to create the 21st century human resource management operation that they envision and that their customers expect.

For Further Information

To put our Government Consulting Services expertise to work for you, please contact the Watson Wyatt Washington, D.C., office.